Olavo Alexandrino


Salesforce business Analyst | Salesforce Developer | Salesforce Administrator | Salesforce Consultant

I am proficient in various facets of Salesforce, serving as a versatile professional adept at fulfilling roles as a Salesforce Business Analyst, Developer, Administrator, and Consultant. With expertise in analyzing business requirements, developing custom solutions, configuring and maintaining the Salesforce platform, and providing strategic guidance, I contribute to optimizing business processes and driving growth through effective Salesforce implementation and management.


I have also showcased proficiency in the education sector, particularly in teaching agile concepts such as Kanban and Scrum to both public and private sector entities. These instructional sessions were conducted as part of free courses and postgraduate programs, demonstrating my commitment to enhancing professional development and fostering a culture of agility and innovation within educational environments. Additionally, I have expertise in instructing DevOps principles and practices, further enriching the educational experience for students in both free courses and postgraduate studies.

IT manager

Over 9 years of experience as an IT manager by conducting people and projects in different IT environments. As IT manager, I was responsible for hiring new IT products (computers, operations systems, and printers) and services (outsourcing of Service Desk for IT Operations, general kind’s software, and Information Systems). Experience in defining standards, policies, guidelines, and planning practices for IT governance and management. Responsible for conduct the implementation of PHP Mediawiki base of knowledge for holding and sharing information of public organizations to both customers and employees.

IT Governance Analyst

Over 2 years of experience as an IT Governance Analyst, I was in charge of prospecting tools to support both business and project management. I also was responsible for the development of good practices of documentation and contracting software development product and services. There was also a definition of IT public policies for the Government sector where one of them became a Brazilian regional law about IT Governance.

Full Stack Software Engineer

As a Software Engineer, I could work in emergent IT environments with cross-functional teams (by using agile practices and methodologies) mainly for Web Development in VueJS, ExpressJS, NodeJs, Apache, MySQL and PHP. I was responsible for analysis, design and programming, mainly using object oriented programming.


Soft skills
  • Leadership
  • Critical thinking
  • Decision-making
  • Time management
  • Fast learner

Management Skills

  • Agile Practices and Methodologies [Scrum, Kanban, XP Programming]
  • Project Management
  • PMO
  • Lean Thinking
  • Management 3.0
  • Flow Metrics [Cycle Time, WIP, Throughput, Work Item Age]
  • Kaizen

Technical Skills

  • Salesforce Platform
  • Software Development
  • Design Partners
  • Object Oriented Programming
  • JavaScript
  • VueJS
  • NodeJs
  • ExpressJs
  • Bootstrap
  • MySQL
  • PHP
  • Python
  • SQL Server
  • Linux
  • Apache
  • Google Cloud


  • Eclipse
  • Mantis
  • Gitlab
  • Redmine
  • Trello
  • Visual Studio Code
  • MS-Project
  • Kanboard


  • ITIL
  • Governance
  • Strategic Management
  • Portfolio Management


VR Benefícios

São Paulo/SP/Brazil (Private Financial Services)

As Operations Specialist, I specialize in crafting robust solutions within the Salesforce ecosystem. My primary focus lies in architecting the platform for the seamless integration and implementation of features tailored specifically for Service Cloud. This involves not only designing the architecture but also ensuring the standardization of components, nomenclature, and overall system architecture. Moreover, I am deeply involved in the entire software development lifecycle, particularly emphasizing Continuous Integration and Continuous Deployment (CI/CD) methodologies. Leveraging the power of Salesforce DX (SFDX), with Git and Bitbucket pipelines. My responsibilities extend beyond mere coding; I am dedicated to optimizing processes and workflows, promoting collaboration, and ensuring the scalability and maintainability of the Salesforce platform.

Set/2023 - Current

CESAR - Centro de Estudos e Sistemas Avançados do Recife

Recife/PE/Brazil (Private Innovation Sector)

Yes! I have been maintaining, evolving and managing projects for two Salesforce ORGs (one for business and other for educational domain), providing new services by using Sales and Service Cloud capabilities, being responsible for the entire development and deployment (DevOps) process using Salesforce Developer Experience (DX), Definition of Done, Gitlab automations with pre-defined docker images. Besides, I conduct Scrum meetings such as plannings, dailys, reviews, retrospectives, and refining product backlog. Definition of Done for Salesforce development lifecycle. Identification of epics and dependencies and creating product roadmap. Supporting the management with the use of flow metrics and portfolio Kanban approach.

Besides, I am in charge of performing several business activities in the Salesforce implementation, as follows: eliciting requirements, business case definition, requirements writing, requirements review, flow and process diagramming, wireframing, business data analytics, documenting requirements, testing, and so on.

Fev/2021 - Set/2023

IT Governance Analyst | IT Project Manager

ATI-PE - Brazilian Government (IT Agency of Government Sector)

Responsible for defining and evaluating standards, policies, guidelines, and planning practices for IT governance and management. As manager, responsible for managing the project that aims to provide the reformulation of the law and regulations that deals with ICT acquisitions for the Pernabumco state; and responsible for the corporate program and its set of projects that aim to define the new corporate governance system according to COBIT 2019 guidelines.

Mar/2019 - Dez/2020

IT Manager

SEE-PE - Educational IT area of the Public Sector.

Responsible for the control of about 47k IT assets (computers, laptops, printers, and projectors). Applying of IT policies and best standards for IT services such as ITIL. Management and reporting allocation of IT budget. Controlling and evaluating IT and Service Operations. Management of contracts of IT services and products. Providing directions for hiring new IT products (computers, operations systems, and printers) and services (outsourcing of Service Desk for IT Operations).

Feb/2017 - Aug/2018

IT Manager

ATI-PE - Brazilian Government (IT Agency of Government Sector)

Prospecting tools to support the business and project management. Development of good practices of documentation and contracting software development product and services. Defining IT public policies for the Government sector.

July 2010 - December 2011

IT Manager

Brazilian Government (Transportation Agency of Public Sector ) | Grande Recife - Consorcio De Transporte Metropolitano

Responsible for planning projects for Service Operations (Service desk's function, Event management, Incident management, and Request fulfillment), Service Transition (Knowledge Management), upgrading windows operating systems, firewall, and network security applications. Responsible for implementing IT policies for the information security. Projects used recognized standards of good practice for information security and IT services, such as ISO/IEC 27002 and ITIL.

Jul/2013 - Oct/2014

IT Manager

Brazilian Government. Government Secretary

Management and reporting allocation of IT budget. Controlling and evaluating IT and Service Operations. Management of contracts of IT services and products. Providing directions for hiring new IT products and services.

May/2008 - Jun/2013

Software Engineer

Yahoo! Brazil

More than two years working as a LatAm Software Engineer at Yahoo. Responsible for Analysis, Design and programming, mainly using Object Oriented Programming Languages like "modern" PHP, PERL, MySQL databases, MVC/REST, Linux FreeBSD and Apache.

Jan/2006 - May/2008


Federal University of Pernambuco · Recife/PE/Brazil

Master of Science
Computer Science · Software Engineering · Software Ecosystems
Link to the publication
Jun 2010 - Jun 2012

Boa Viagem College · Recife/PE/Brazil

Computer Science · Software Engineering
Jun 2006 - Jun 2008

Catholic University of Pernambuco (UNICAP) · Recife/PE/Brazil

Bachelor of Science
Computer Science
Jul 2000 - Dez 2005


Apart from having working as the roles mentioned above, I enjoy most of my time doing:

  • (trying) playing my eletronic keyboard;
  • playing X-Box;
  • reading books;
  • having beers;
  • hiking and running;
  • wachting series and movies;
  • thinking about how to make (to help) this world (getting) better;
  • thinking about how to undertake a business; and
  • thinking about the purporse in this universe!


Salesforce Certified Service Cloud Consultant

January, 2024

Salesforce Certified AI Associate

December, 2023

Salesforce Certified Platform App Builder

September, 2023

Salesforce Certified Associate

April, 2023

Kanban Maturity Model

Kanban University
April, 2023

Salesforce Certified Business Analyst

March, 2023

Salesforce Platform Developer 1

February, 2023

Salesforce Certified Administrator

April, 2022

Kanban Management Professional (KMP)

Kanban University
August, 2020

Scaled Professional Scrum (SPS)

June, 2020

Certified SAFe 4 Product Owner/Product Manager

Scaled Agile, Inc.
November, 2019

Agnostic Agile

Actually, this is not a certification, this is a mindset and I have liked it. This means one size does not fit all, one framework is not the answer, and the ‘what’ and ‘how’ should be suited to customer context and to a wider strategic vision.
I have signed it on October, 2019

Management 3.0 Oficial Workshop

Certificate of attendance issued by Management 3.0
September, 2019

COBIT® 2019 Foundation Certificate

Issued by ISACA
September, 2019

Professional Scrum™ Master I

Issued by Scrum.org®
August, 2019

Professional Scrum™ with Kanban Certification I

Issued by Scrum.org®
August, 2019

PMI Agile Certified Practitioner (PMI-ACP)®

Issued by Project Management Institute (PMI)®
May, 2019

Scrum Fundamentals Certified®

Issued by SCRUMstudy®
September, 2018

Academic Publications

EvidenceSET: A Tool for Supporting Analysis of Evidence and Synthesis of Primary and Secondary Studies

Congresso Brasileiro de Software, Sessão de Ferramentas
Sep 20, 2017

Preliminary Findings of Expert and Systematic Reviews on the Software Ecosystems Research

Simpósio Brasileiro de Qualidade de Software (SBQS)
Oct 1, 2016

Software Ecosystems: Analyzing and Managing Business Networks in the Software Industry

Book Chapter. Edward Elgar Pub
Jun 30, 2013

Software Ecosystems: Trends and Impacts on Software Engineering

Software Engineering (SBES), 2012 26th Brazilian Symposium
Sep 28, 2012

A Systematic Mapping Study on Software Ecosystems

Proceedings of the Workshop on Software Ecosystems 2011



EvidenceSET is a tool to support Software Engineering students and researchers providing the creation of research themes from a set of primary or secondary studies.
The tool implements the following steps:

  • Extract data from the primary studies;
  • such as bibliographical data, aims, context, and results;
  • Code data by identifying and coding such as interesting concepts;
  • categories;
  • findings, and results; and
  • Translate codes into themes, sub­themes, and higher order themes.

Since 2017

É Ser Humano

Co-creator of a project developed in a hackathon format that aims to catalog and disclose who is really acting with humanity in times of global crisis (Covid-19). The true concept of what it means to be Human!

  • Bootstrap
  • JQuery
  • MongoDB
  • ExpressJs
  • NodeJs
  • Java
  • MySQL

Since 2020


Defina suas prioridades

A importância da correta definição e utilização da prioridade na condução de projetos e iniciativas
August, 2019
Link to medium or linkedin website.

Transformação Digital

Thanos, o Xadrez e a Transformação Digital!
November, 2019
Link to linkedin website.


Manifesto Ágil para o Serviço Público
December, 2019
Link to linkedin website.


Coronavírus, estatística, trabalho remoto e oportunidade de inovação
March, 2020
Link to linkedin website.


When I have time, I love subtitling videos from English to Portuguese. Below are some of them.

O carro em chamas, a bíblia, Deus e os verdadeiros heróis!


September, 2016
Link to Youtube

Robert Seyfarth: Macacos podem falar?

Psychologist and Professor Robert Seyfarth, a specialist in Biological Anthropology and Evolutionary Psychology at Harvard University and a PhD in Animal Behavior at Cambridge University, describes how the noises made by a species of African monkeys known as "Vervet" are precursors of a language.

January, 2016
Link to Youtube

Discurso de Adam Savage (MythBusters) em The Reason Rally 2012

Adam Savage (host of Discovery Channel's MythBusters) presents his great speech at "The Reason Rally 2012", an event that dealt with Secularism and Religious Skepticism held in Washington on March 24, 2012.

November, 2015
Link to Youtube

Teocracia nos EUA. Restauração dos princípios da Fundação dos Estados Unidos

Video that deals about the principles that guided the creation of the USA and that have been distorted over time by politics and religions.

October, 2015
Link to Youtube

Inspirado por Carl Sagan, Michael Shermer apresenta o "Kit de Detecção de Mentiras"!

Inspired by ideas from Carl Sagan, American Michael Shermer, psychologist, writer, and historian of science, introduces us to the 'Kit of Lie Detection'.

September, 2015
Link to Youtube

Uma bela mensagem de Stephen Hawking

At a public symposium at Cambridge University, Stephen Hawking, when He celebrated his 70th birthday, gave us this great message.

July, 2015
Link to Youtube